Frequently Asked Questions

Services

What Services Do you Provide ?

We provide the following services:

  • Web Hosting (Non WordPress)
  • Managed WordPress Hosting
  • Domain Registration
  • Domain Transfer
How do you provide the support ?

Support is provided 24/7 to all clients over chat/ mail/ ticket or phone depending on your plan.

What is Fair Use Policy?

Fair Use Policy specifies that your website will not be used for illegal activities like crime and terrorism. The storage will not be used to save copyrighted media or porn. The website will not be used to launch DoS attacks on the Service Provider.

Domain Registration

What is a Domain?

A domain name is a unique name that identifies an internet resource such as a website. It is an identification string that defines a realm of administrative autonomy, authority or control on the Internet. Domain names are formed by the rules Domain Name System (DNS). Any name registered in the DNS is a domain name.

So basically, Domain Name is the address of your website on the Internet. If your website URL is http://www.example.com then example.com is your domain name.

What does Registering a Domain Name mean ?

You can register a domain name, if it is available, with an authorize domain name registrar. This means you are now assigned the domain name for a finite period and within that period, this name will not be allocated to anyone else without your consent. For the registration and use, you need to pay a fixed amount to the domain registrar annually.

What is a TLD ?

A top-level domain (TLD) is one of the domains at the highest level in the hierarchical Domain Name System of the Internet. The top-level domain names are installed in the root zone of the name space. For example, if your website is http://www.example.com then .com is the TLD.

A list of TLDs can be found here

What TLD will be good for me ?

.com is a universal TLD and perhaps the most SEO friendly. After .com, the .net and .org TLDs are the most popular. As a norm .org domains are for non-profits and .net domains for Internet companies, however it is not mandatory. If you are a business, you can use a .biz TLD, and if educational institution then a .edu.

Country specific TLDs are also available. If your target audience is mostly from India, then you can consider having a .in TLD.

Domain Transfer

Do I need to transfer my domain to you for using your hosting?

No. You can stay with your current host and still use our hosting. All that you will need to do is update the nameservers with ours.

How many days does it take to transfer the domain?

Depending on the process and interaction between the two registrars, the domain transfer may take anywhere from 1 hours to a couple of days.

Does the Website experience a downtime during domain transfer?

No. The domain transfer is seamless and there is no impact on Website availability.

Web Hosting

What do I get here ?

You get to host your own Website with a cPanel and an array of tools to set you up. Be it WordPress, Joomla, Drupal or any other CMS, the choice is yours.

Why aren't any Unlimited Plans out there ?

Because, in real life nothing is unlimited. Instead of advertising our plans as unlimited now and tell you later this the ‘unlimited’ is actually limited (like x number of files that can be in the directories). So we will rather be honest upfront on what is on offer.

What is the right plan for me?

A WordPress installation is less than 20 MB and from our experience, single WordPress powered websites seldom cross the 1 GB mark. Each Subdomain is a separate WordPress installation.

If you are planning to have a small Business website or a Personal Blog which is not going to be too media heavy, and are not sure where to begin with, we recommend trying the beginner plan.

If you want to create a mid level website or a media rich blog (example: A photoblog), then it is better to take a Starter Plan.

Can I upgrade after signing up?

Yes, you can upgrade/ downgrade at any time after signing up. If you choose to change you plan, your balance with us will be adjusted and the remaining amount charged/ refunded as applicable.

Can I stream Audio/ Video on my site?

At present we do not allow Audio/ Video streaming from our hosting. However you can use third party services like YouTube, Vimeo, Soundcloud etc to host your Audio-Visual Content.

Managed WordPress Hosting

What is Managed WordPress Hosting

Managed WordPress Hosting is a streamlined and optimized WordPress experience for the users who rely on WordPress for their websites. It is a hosting account with WordPress installed and managed by us, leaving the customers to concentrate on their core activities instead of worrying about aspects like performance and security.

Features

  • Automated WordPress and Security Updates
  • Performance Optimization
  • Enhanced Security
  • Malware scan
  • Regular Backups
  • sFTP and phpMyAdmin access

Limitations

  • Some plugins which may adversely impact the website performance or are redundant are not allowed.